Make Supply Chains Smarter with AI and Real-Time Insights
Harness end-to-end visibility, predictive analytics, and sustainable operations.
Overview of the Product
IBM’s AI-powered Supply Chain Intelligence Suite enables businesses to build adaptive, transparent, and resilient operations. With the Sterling Supply Chain, IBM Environmental Intelligence Suite, and watsonx, organizations can orchestrate data, detect disruptions early, and drive sustainability at scale. Whether you're managing logistics, supplier networks, or environmental risks, IBM helps you unlock real-time insights to act faster and reduce operational uncertainty.
Why choose Sterling Supply Chain Intelligence Suite?
Integrate environmental data using the IBM Environmental Intelligence Suite to meet ESG goals and regulatory compliance.
Automate issue resolution using AI agents and dynamic playbooks with watsonx Orchestrate.
Gain a unified view across procurement, production, and fulfillment via the Sterling Supply Chain platform.
Leverage predictive insights powered by AI and real-time data to minimize delays and optimize decision-making.
Improve coordination with suppliers and partners using a secure, intelligent business network.
Optimize safety stock levels and reduce excess inventory through intelligent demand forecasting.
What the Numbers say?
Features
Detect demand volatility, supplier delays, or external threats using watsonx AI models.
Visualize and manage the full supply chain lifecycle in one place.
Make supply chain decisions factoring in climate impact and risk.
Empower teams with guided playbooks and intelligent task orchestration.
Seamlessly link siloed supply chain, ERP, and IoT data into actionable insights.
Monitor KPIs, receive real-time alerts, and drive continuous improvement.
Key Facts
The IBM Sterling Supply Chain powers logistics for 8 of the top 10 global retailers.
IBM was named a Leader in the 2024 IDC MarketScape for Supply Chain Planning.
IBM’s Environmental Intelligence Suite is used in 25+ industries for climate risk analytics.
Case Studies
Delivering Personalized Digital Retail Experiences with IBM Sterling Order Management
A leading global retail brand enhanced its omnichannel fulfillment and customer experience capabilities using IBM Sterling® Order Management deployed on IBM Cloud. The cloud-based solution unified order visibility across global storefronts, streamlined logistics, and enabled personalized digital engagement for millions of customers. As a result, the company achieved explosive growth in online orders while maintaining efficiency and customer satisfaction across all channels.
Business challenge
The retailer faced challenges managing rapid global expansion and meeting increasing consumer expectations for personalized, seamless shopping experiences. Legacy systems and siloed inventory data created inefficiencies in order processing, fulfillment, and customer engagement.
The company needed to:
- Modernize its order management infrastructure to handle large-scale online demand.
- Integrate in-store and online order fulfillment across regions.
- Improve visibility into inventory and shipping across global warehouses.
- Deliver a faster, more connected customer experience through a unified commerce platform.
Solution
To meet these challenges, the global retail brand implemented IBM Sterling Order Management on IBM Cloud, integrating it with existing CRM and e-commerce platforms. The solution created a single source of truth for order and inventory data, enabling real-time visibility across multiple sales channels and logistics networks.
By automating key workflows, IBM Sterling empowered the company to process orders faster, optimize stock levels, and manage high seasonal volumes efficiently. The cloud deployment provided the scalability needed to support rapid business growth and continuous innovation in customer engagement.
Solution components
- IBM Sterling Order Management
- IBM Cloud
- Salesforce CRM Integration
Explosive Volume Growth
The retailer achieved record-breaking growth, with online orders increasing by more than 200%, supported by a resilient and scalable IBM Sterling platform.
Streamlined Order Fulfillment
The solution enabled global order orchestration — ensuring timely delivery, optimizing inventory, and improving coordination between warehouses and retail outlets.
Personalized Customer Experience
Unified data and automation allowed for tailored order updates, faster customer service, and personalized experiences both online and in-store.
Result
- Achieved over 200% growth in online order volume.
- Improved customer satisfaction through faster, accurate fulfillment.
- Increased operational efficiency with real-time visibility into inventory.
- Accelerated digital transformation during the pandemic period.
- Established a scalable foundation for continued retail innovation.
As part of our ambitious digital journey, IBM Sterling Order Management has been instrumental in helping us orchestrate customer experiences at scale. The solution gives us the flexibility to innovate and respond quickly to changing consumer needs while maintaining operational excellence.
— Director of Digital Transformation, Leading Global Retail Brand
What The Users Say
“By integrating the IBM Environmental Intelligence Suite, we now factor climate data into every planning cycle. It’s a game changer for sustainability.”
Sustainability Lead, CPG Industry
“IBM’s AI capabilities helped us respond to supplier disruptions weeks faster than before. We’ve cut costs, improved visibility, and can now act instead of react.”
VP of Operations, Global Electronics Manufacturer
FAQ's
It’s a suite of AI-powered tools that provide visibility into your supply chain, helping you predict disruptions, manage risk, and optimize performance across trading partners.
The suite collects real-time data from internal and external sources, correlates signals, and presents actionable insights to anticipate and mitigate potential bottlenecks.
It includes AI-driven predictive analytics, anomaly detection, and automated root-cause analysis to help you make data-driven decisions and improve agility.
Yes, it offers open APIs and supports integration with major ERP, logistics, and warehouse management systems, ensuring a connected and responsive supply chain.
Absolutely. Sterling supports multi-enterprise collaboration across regions, enabling global organizations to monitor compliance, costs, and logistics in real time.
AI enhances forecasting, risk detection, supplier performance scoring, and demand planning, improving resilience and responsiveness of your supply chain.
Control towers provide a centralized, real-time dashboard to monitor shipments, inventory, and disruptions across the entire supply network.
Nexright helps with integration, dashboard configuration, data mapping, and AI model tuning to ensure your supply chain operations become smarter and more efficient.
