Unkapt is an alternative lending, cross-border capital raising platform offering APAC small and lower middle market issuers (SMEs) the opportunity to use innovative financing to raise capital among a network of accredited investors.

Nexright have developed an API management solution for Banks that allows digital banking innovation running alongside the slow-speed, transaction-focused legacy systems.

Nexright has helped the customer in automating sales and order management processes by integrating SalesForce with NetSuite and ultimately improving the overall sales visibility with cloudhub, streamlining revenue operations, resulting in huge cost savings. Customer leveraged MuleSoft CloudHub platform to integrate SalesForce with NetSuite.

• 
  The Challenge
  
• 
  The Solution
  
• 
  The Results
  

The Challenge

• Sales processes and tactics are often unique for each organisation. Customer leverages Salesforce and NetSuite SaaS platforms globally to embed their own sales methodology and back end processes to ensure efficient management of its customer relationship as well as sale of its products and professional services.
• This includes sales order automation and integration with NetSuite invoice management system. For example, when an opportunity is created in Salesforce, it leads to creation of customer, contract and sales order in NetSuite. Once the sales order is approved an invoice and contract is created.
• All these business functions provide value to Customer by enduring consistency and discipline in sales process and better overall visibility.
• Process automation and integration ensures efficient communication throughout the company and more importantly stops things falling through the cracks.
• To continue its impressive growth and support a global sales and professional service organization, Customer needed to automate some of these processes. Lack of automation resulted in substantial efforts spent in synchronizing the information between disparate systems, duplicate information and ultimately lack of visibility.

The Solution

• Nexright assisted in automating many of the sales and order management business processes by partnering with Nexright and selecting MuleSoft CloudHub platform.
• Customer integrated Salesforce and NetSuite to quickly automate existing business processes and automate opportunity, customer, sales order, invoice and quote to name a few.
• An example where CloudHubs flexibility shines is, once an opportunity is created in Salesforce, it leads to the creation of a necessary order in NetSuite. Simultaneously, it also creates a renewal quote for that contract. This renewal quote will be considered as an opportunity for Customer at the end of the contract tenure. With CloudHub integration, Customer automated many of its processes including complex business logic.
• MuleSoft CloudHub was the solution of choice because of the out of the box connectors for Salesforce and NetSuite and the integration as a service platform which is the fastest way to integrate SaaS applications reliably and securely.
• With no hardware to maintain or software to upgrade, CloudHubs secure multi-tenant platform delivers the freedom of the cloud with the flexibility of deploying Customers integration.
• Nexright leveraged its NZ Government approved Cloud Service Brokerage, pre-built integration patterns, MuleSoft technology accelerators combined with its unique delivery approach to roll out the complete solution. Agile methodology combined with Salesforce and MuleSoft certified consultants were also some of the key drivers for a successful outcome.

The Results

• Instant quote to cash process with real-time event-driven integration, saves many hours of manual efforts in synchronization.
• Achieved single view of customer to support.
• With CloudHub software as a service platform, significant reduction in maintenance and operation cost.

IBM watsonx Code Assistant for Red Hat Ansible Lightspeed technical preview generated over half of Playbook content

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  Business-critical apps
  
• 
  Adopting automation, exploring AI
  
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  Driving modernization
  
• 
  About IBM CIO Organization
  

Business-critical apps

The Hybrid Cloud Platforms team within the IBM Chief Information Officer (CIO) Organization is responsible for delivering, securing and modernizing an immense, diverse IT environment that powers applications used by hundreds of thousands of IBMers every day. “We have a broad scope of responsibility for business-critical application infrastructure. Take, for example, our manufacturing or sales applications. If those go down, IBM business comes to a halt. It’s those types of applications that our team supports,” explains Bob Epstein, Leader, IBM CIO Hybrid Cloud Platforms.

The team’s mission is not just to keep the lights on. Their mission is to accelerate business transformation across IBM. “Our work to optimize IBM’s infrastructure is essentially the cornerstone that enables everyone else to run fast and innovate in their role,” adds Melissa Santisteban, CIO Strategy Lead at IBM. The team is always looking for new ways to streamline and automate tedious, repetitive IT maintenance tasks that are required across the entire IT estate. They seek to eliminate drudgery and instead give their developers the time they need to contribute to transformational initiatives.

This is why the team relies on industry-leading technologies such as Red Hat Ansible Automation and why, when the Technical Preview of IBM watsonx^™ Code Assistant for Red Hat Ansible Lightspeed began, they volunteered to test out the solution.

Adopting automation, exploring AI

Before the technical preview program began, Epstein’s team was already relying on Red Hat Ansible Automation to support a wide range of tasks within their IT environment. “We use Ansible automations every single day, whether it’s through patching, resolving vulnerabilities or running regular health checks of our systems,” explains Epstein. When they began testing watsonx Code Assistant for Red Hat Ansible Lightspeed, Epstein’s team started by focusing on their existing use cases.

With watsonx Code Assistant for Red Hat Ansible Lightspeed, developers can build a task for an Ansible Playbook using natural language inputs. Once the input is submitted, the solution then offers suggestions on how to build that task.

“Our team of people who could produce Ansible Playbooks before the technical preview program began was around 10. Once the Enterprise Version of watsonx Code Assistant for Red Hat Ansible Lightspeed becomes Generally Available, we expect we would be able to ask our extended team to produce Ansible content because it will generate content recommendations based on natural language inputs. In that sense, we expect our pool of individuals who can produce this content to grow by about a factor of 10,” says Epstein.

60%

Of IBM’s Ansible Playbook content was automatically generated by watsonx Code Assistant for Red Hat Ansible Lightspeed in tech preview

Our team of people who could produce Ansible Playbooks before the technical preview program began was around 10. Once the Enterprise Version of watsonx Code Assistant for Red Hat Ansible Lightspeed becomes Generally Available, we expect we would be able to ask our extended team to produce Ansible content.

Bob Epstein
Leader
IBM CIO Hybrid Cloud Platforms

Driving modernization

During the technical preview of watsonx Code Assistant for Red Hat Ansible Lightspeed, the team was able to achieve 60% initial build of an Ansible Playbook using recommendations provided by watsonx.

“I like to look at our modernization journey in these stages: crawl, walk, run, fly. In the past, we were crawling, doing a lot of things manually. Then, when we started automating, we were walking. Once we implemented Red Hat Ansible, we were running. And as we look ahead, with watsonx Code Assistant for Red Hat Ansible Lightspeed, I think we will be able to fly,” adds Robert Barron, Architect, Hybrid Cloud Platforms, IBM CIO Organization. See how watsonx Code Assistant for Red Hat Ansible Lightspeed can help you fly.

Every company will have different use cases and will, therefore, experience different results. Client examples, like IBM’s, are illustrative, but actual results will vary based on client configurations and conditions. Generally expected results cannot be provided as client results will depend on the data, systems and services used.

About IBM CIO Organization

The Chief Information Officer (CIO) Organization leads IBM’s internal IT strategy and is responsible for delivering, securing, modernizing and supporting the IT solutions that IBMers, clients and partners use to do their jobs every day. The CIO strategy encompasses creating an adaptive IT platform that makes IT easier to access across the enterprise, accelerates problem-solving and serves as an innovation engine for IBM, catalyzing business growth.