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Unkapt is an alternative lending, cross-border capital raising platform offering APAC small and lower middle market issuers (SMEs) the opportunity to use innovative financing to raise capital among a network of accredited investors.
Unkapt was looking for a solution that could efficiently deal with incoming inquiries and provide accurate and immediate answers to the customers who are filling in a complex set of registration forms. The registration forms require a good understanding of financial literature and terminologies.
Unkapt wanted to simplify the customer onboarding process that could be implemented quickly and used to help customers in commonly asked questions while filling up the form.
Unkapt chose Nexright to implement IBM Watson enabled Chatbot solution to automate it™s platform support FAQ, by providing contextual answers to customer queries quickly, efficiently and round the clock.
IBM Watson â„¢ Conversation service, that understands natural-language input and uses machine learning to respond to customers in a way that simulates a conversation between humans.
A knowledge base driven FAQ solution allowing customers to easily ask questions and receive immediate answers without leaving the registration process.
Chatbot understands the user context, for example what section of the form the user is filling in.
Minimize dependency on higher cost support channels by letting Watson Chatbot handle customer queries.
Self-service to deflect and resolve simple queries while allowing customer support to focus on more complex issues.
Real time support by solving the most common customer issues on the first touch.
Nexright’s IBM Watson enabled Chatbot solution simplified our customer onboarding journey with immediate answers to hundreds of frequently asked questions.
Yanese Chellapen, Director at Unkapt
Nexright helped a federal agency to implement and secure and effective business integration solutions utilizing IBM Websphere Datapower Appliances
Adopting a B2B strategy can streamline business processes and cut costs by enabling Government organizations to communicate electronically with other federal agencies. The emergence of XML and Web Services as the standards for B2B interoperability allows business information to be exchanged via a variety of technologies, from a simple web browser to a fully integrated solution, to suit the size of the enterprise.
Key to any successful engagement is to facilitate integration with existing applications by exposing enterprise applications as Web services, and defining and implementing XML security, data transformation and data validation.
Nexright WebSphere DataPower Consulting Services are the perfect complement during any phase of the project. They include:
Unkapt is an alternative lending, cross-border capital raising platform offering APAC small and lower middle market issuers (SMEs) the opportunity to use innovative financing to raise capital among a network of accredited investors.
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