How the CognitiveEngage-ServiceNow integration can revolutionize Customer Service

Chatbots have arrived and how. We see them everywhere –…

Discover valuable insights from Call centre data

The next big thing in data analytics is Speech recognition…

Chatbot Testing and Training Automation

CognitiveTest The Article shortly outlines the capabilities…

What is Cognitive Engage

Nexright Cognitive Engage is a Customer Experience platform built…
Chatbot for Superannuation

Chatbot as a Super Coach to improve member engagement

While chatbot development is in its infancy relative to other…

What is Conversational commerce

Conversational commerce is a term coined by Uber’s Chris Messina. What…

Custom NLP by integrating Amazon Alexa with IBM Watson

Amazon is winning the smart home speaker battle. New data…

IHearYou : Empathy is the foundation in Conversation design

  IHearYou is a human-centric design approach and a conversation…