Smart, Scalable Order Management for Seamless Commerce
Streamline fulfillment, improve visibility, and elevate customer satisfaction.
Overview of the Product
IBM Sterling Order and Fulfillment Suite is a comprehensive, AI-powered platform designed to unify and optimize omnichannel order fulfillment for retailers, manufacturers, and distributors. Backed by leading analyst recognition, this suite empowers businesses to meet growing customer demands with real-time inventory visibility, accurate order orchestration, and scalable delivery solutions. Whether B2B or B2C, IBM Sterling Order Management adapts to any industry, integrates easily across cloud environments, and drives supply chain resilience—enabling businesses to fulfill every promise, every time.
Why Choose IBM Sterling Order Management?
Integrate with best-in-class enterprise applications and deploy faster using composable architecture.
Empower users across departments with intuitive, customizable interfaces that minimize IT dependency.
Gain transparent insights across inventory, order status, and fulfillment to make faster, data-driven decisions.
Leverage Watsonx.ai to enhance customer satisfaction and agent productivity with intelligent, real-time recommendations.
Manage all order types—from ecommerce to in-store pickup—with flexible fulfillment and delivery options.
Optimize environmental impact by offering greener delivery choices and achieving ESG goals.
What the Numbers say?
Features
Manage orders across all channels from a centralized system with real-time updates.
Track global inventory across stores, warehouses, and third-party vendors.
Offer accurate delivery options at checkout based on inventory and location data.
Enhance support teams with generative AI powered by watsonx.ai.
Proactively manage disruptions and reroute orders for on-time delivery.
Simplify complex B2B sales with automated pricing logic across all sales channels.
Key Facts
Trusted by leaders in retail, manufacturing, and education.
Available across hybrid, public, and private cloud infrastructures.
Choose individual tools or implement the entire suite for full optimization.
Case Studies
Building a Seamless Omnichannel Experience with IBM Sterling Order Management
A leading retail and home décor brand implemented IBM Sterling® Order Management to unify online and in-store operations, transforming its customer experience through advanced omnichannel capabilities. The solution enabled faster fulfillment, improved inventory visibility, and reduced delivery times — achieving a 12-day improvement in order completion and a 68% increase in omnichannel adoption across its retail network.
Business challenge
The retail brand operated hundreds of physical stores alongside a growing e-commerce platform. Managing inventory across channels was complex, often leading to delays, stock discrepancies, and missed sales opportunities.
The company needed to:
- Create a unified view of inventory across all stores and distribution centers.
- Streamline order fulfillment to enhance delivery speed and reliability.
- Enable customers to shop, order, and return seamlessly across channels.
- Build a scalable foundation for long-term omnichannel transformation.
Solution
To overcome these challenges, the organization partnered with IBM to implement IBM Sterling Order Management, integrating it across its digital commerce and retail operations. The platform centralized order orchestration, improved stock visibility, and automated fulfillment workflows across online and brick-and-mortar locations.
The implementation allowed customers to order from anywhere and pick up from any store, while store associates gained real-time insight into inventory levels. As a result, the brand significantly reduced order cycle times and increased customer satisfaction through consistent, omnichannel experiences.
Solution components
- IBM Sterling Order Management
- IBM Cloud Deployment
- Omnichannel Retail Integration
Unified Omnichannel Fulfillment
The solution connected online and in-store systems to create a single, real-time view of inventory and customer orders, enabling faster, more accurate fulfillment.
Enhanced Customer Experience
Customers enjoyed the convenience of ordering online and picking up in-store, with consistent pricing, promotions, and return options across all channels.
Data-Driven Decision Making
By leveraging insights from IBM Sterling Order Management, the company gained better visibility into purchasing trends and fulfillment efficiency, improving planning and operations.
Result
- 12-day reduction in order fulfillment time.
- 68% increase in omnichannel transactions across stores.
- Enhanced customer loyalty through a seamless online and in-store journey.
- Improved inventory utilization and operational efficiency.
- Established a scalable foundation for future digital transformation.
IBM Sterling Order Management is the heart of our omnichannel transformation. It gave us a unified foundation to build upon — bringing speed, convenience, and visibility that changed how our customers interact with our brand.
— Vice President of Digital Solutions, Leading Retail and Home Décor Brand
What The Users Say
“AI-powered insights help improve customer experience while reducing costs—Sterling has been pivotal in our digital transformation.”
Manish K., Country Head – MIS & Workforce Analytics
“Businesses looking for order processing that is frictionless will find that IBM Sterling Order Management is a game changer. Its powerful features improve customer experience, optimize inventories, and streamline operations.”
Alok Nath D., Business Administration Student, IEM Kolkata
FAQ's
It’s a set of tools designed to manage complex order orchestration, inventory visibility, and fulfillment across multiple channels and geographies.
Capabilities include intelligent order routing, real-time inventory management, global sourcing optimization, and seamless returns processing.
It ensures accurate delivery promises, consistent communication, and optimized fulfillment paths, increasing satisfaction and reducing delays.
Yes. It supports BOPIS (buy online, pick up in-store), ship-from-store, and other omnichannel strategies with precise inventory and order routing.
Retail, distribution, and manufacturing industries that manage complex inventories, global suppliers, and high customer demand benefit significantly.
Yes, both businesses and customers can access real-time order status, inventory levels, and shipment updates through APIs and dashboards.
It is highly scalable and can support enterprise-level order volumes across regions, partners, and fulfillment centers.
Nexright ensures seamless integration with your ERP, CRM, and logistics systems, while also enabling customization for regional compliance and scalability.
Resources
Explore how IBM Sterling Order and Fulfillment Suite can transform your order operations
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