Watson Speech transcription & synthesis for customer self-service

Why Trustworthy AI Is the Key to Unlocking Technology's True Potential

2/492 St Kilda Rd, Melbourne VIC 3004, Australia

sales@nexright.com

+61 (03) 9013 7155

Watson Speech transcription & synthesis for customer self-service

Leading Bank built an analytics solution using Watson Speech to Text to transcribe and audit tens of thousands of customer calls, saving Citibank’s 2500 auditors 100,000+ hours each month

Business Problem

Leading Bank’s internal audit department oversees 10,000-20,000 calls per month but was only able to listen to 1% of them. The scarcity of auditors means it is impossible to monitor all these calls.

Solution

IBM built an analytics tool on Cloud Pak for Data that allows Leading Bank to transcribe, analyze and score recordings for correctness and quality using Speech to Text and Watson Discovery. The outcome is an audit-specific worksheet that gives a concise overview of all calls, enabling the bank to determine if a department is compliant.

Download Trustworthy AI - NR Whitepaper

"*" indicates required fields

Name*

First Last

Email*

Enter Email Confirm Email

Setup Meeting

"*" indicates required fields

Your Name*

First Name Last Name

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Product*

Preferred Bootcamp Date

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Employee Verification

"*" indicates required fields

Your Name*

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Provide additional information about the Employee verification request so that we can facilitate the connection with the relevant HR teams*

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Account Support

"*" indicates required fields

Your Name*

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Provide additional information about the account support so that we can facilitate the connection with the relevant account teams*

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Sales

"*" indicates required fields

Your Name*

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Tell us about your project, a bit of context will allow us to connect you to the right team faster:*

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Schedule a Boot Camp

"*" indicates required fields

Your Name*

First Name Last Name

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Product*

Preferred Bootcamp Date

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Demo

"*" indicates required fields

Your Name*

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Product*

Tell us about your project, a bit of context will allow us to connect you to the right team faster:*

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Interested in solving your problems with Nexright?

"*" indicates required fields

Your Name*

Business Email Address*

Work Phone*

Mobile Phone

Job Title*

Company*

Country*

Tell us about your project, a bit of context will allow us to connect you to the right team faster:*

CAPTCHA

Please see our Privacy Policy regarding how we will handle this information.

Watson Speech transcription & synthesis for customer self-service

Business Problem

Solution

Let's Start Something Great!

Who we are

Products

Newsletter