Seamless Multi-Service Integration with IBM Cloud Pak for Integration
A leading Middle Eastern financial institution partnered with Nexright to accelerate its digital transformation journey using IBM Cloud Pak® for Integration and IBM API Connect®. The initiative enabled the bank to unify mobile, online, and back-end systems, empowering it to deliver multi-service digital banking experiences and respond faster to evolving consumer needs in a digital-first economy.
Business challenge
Rapidly changing customer behaviors and the rise of digital-native consumers reshaped the financial landscape.
The bank needed to:
- Deliver connected banking experiences across mobile, web, and in-branch channels.
- Integrate multiple legacy systems into a unified platform without downtime.
- Enable real-time data exchange across diverse applications and APIs.
- Maintain security, reliability, and scalability while introducing new services faster.
To remain competitive and meet rising customer expectations, the bank needed a cloud-ready integration platform that supported fast innovation and operational efficiency.
Solution
The institution implemented IBM Cloud Pak® for Integration (CP4I) as its foundation for enterprise-wide connectivity. Through IBM API Connect® and IBM App Connect Enterprise (ACE), the bank modernized its infrastructure and introduced a multi-service ecosystem that unified all customer-facing and backend systems.
Solution Highlights:
- IBM Cloud Pak for Integration: Provided secure, cloud-native integration across digital channels and core systems.
- IBM API Connect: Enabled open banking capabilities and real-time API governance.
- IBM App Connect Enterprise: Streamlined data flow across applications, improving transaction efficiency and user experience.
Solution components
- IBM Cloud Pak® for Integration
- IBM API Connect®
- IBM App Connect Enterprise (ACE)
Seamless Cloud Integration
Unified all banking channels under one cloud-based integration layer—enabling faster service launches and consistent digital experiences.
API-Led Connectivity
Implemented open APIs that supported multi-channel banking, fintech partnerships, and secure data sharing between internal and external platforms.
Scalable, Multi-Service Architecture
Replaced siloed applications with modular microservices, improving agility and enabling the rollout of new financial products without service disruption.
Result
- Achieved 100% integration between digital channels and core banking systems.
- Reduced API deployment time from weeks to hours.
- Improved customer satisfaction through unified digital experiences.
- Enabled faster innovation cycles with cloud-native microservices.
By listening to our customers and adopting IBM’s cloud-native integration platform, we were able to deliver seamless, multi-service digital experiences that align with modern financial needs.
— Chief Digital Transformation Officer, Leading Middle Eastern Bank