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Enabling Seamless Banking with IBM Cloud Pak for Integration and IBM Instana

A leading regional financial institution transformed its banking infrastructure by adopting IBM Cloud Pak® for Integration, IBM Instana®, and IBM Turbonomic®. This modernization accelerated API performance, enhanced observability, and optimized infrastructure efficiency—empowering the bank to deliver faster, more secure, and customer-centric digital banking services.

Business challenge

The bank’s existing IT ecosystem was built on legacy systems that limited agility, slowed transaction processing, and made it difficult to scale operations efficiently. As the organization expanded, it faced increasing demands for:

  • Real-time transaction monitoring and integration.
  • Improved API response and system reliability.
  • Streamlined infrastructure management and cost optimization.
  • Stronger compliance and security in a cloud-native environment.

To overcome these challenges, the bank needed a modern integration framework that would unify services, reduce operational friction, and support digital scalability.

Solution

Partnering with Nexright, the financial institution modernized its core systems using IBM Cloud Pak® for Integration (CP4I) as the central integration layer, with IBM Instana® for observability and IBM Turbonomic® for automated resource optimization.

Solution Highlights:

  • IBM Cloud Pak for Integration (CP4I): Enabled seamless routing of online banking and payment transactions across APIs and applications through IBM API Connect® and ACE.
  • IBM Instana®: Delivered end-to-end observability for real-time visibility into API performance, enabling rapid issue detection and resolution.
  • IBM Turbonomic®: Dynamically optimized application resource allocation—ensuring consistent performance and scalability with minimal cost overhead.

Together, these IBM technologies provided a unified foundation for digital banking modernization, ensuring high availability and operational excellence.

Solution components

  • IBM Cloud Pak® for Integration
  • IBM Instana®
  • IBM Turbonomic®

Cloud-Native Banking Infrastructure

Migrated to a containerized, API-driven environment enabling faster service deployment and improved resilience.

Intelligent Observability

Used AI-powered monitoring with IBM Instana to proactively detect anomalies and optimize user experience across critical banking operations.

Automated Resource Optimization

IBM Turbonomic ensured efficient resource usage—balancing CPU, memory, and storage allocation while maintaining compliance and security.

Result

  • 35,000+ API calls handled per day across digital services.
  • 0.773 milliseconds average API response time, ensuring high-speed transactions.
  • Improved scalability and faster rollout of new digital banking features.
  • Enhanced reliability, visibility, and cost efficiency through automation.
  • Reduced infrastructure overhead while maintaining strong data security standards.

By modernizing with IBM’s integration and observability tools, we achieved both performance excellence and operational stability. Our digital platform now runs seamlessly, supporting millions of customer transactions with high reliability and speed.

— Chief Information Officer, Leading Regional Financial Institution