Delivering Real-Time Visibility and Reliability with IBM Instana Observability
A leading financial services provider sought to strengthen the reliability and responsiveness of its digital platforms. As customer demand for instant decisions and seamless experiences grew, maintaining visibility across complex applications became increasingly challenging.
By partnering with Nexright, the organization deployed IBM Instana Observability, a modern, AI-powered solution that delivers full-stack monitoring and real-time insights across distributed systems. This enabled the company to achieve faster issue resolution, improve uptime, and ensure uninterrupted financial services for its clients.
Business challenge
Operating within a highly regulated financial ecosystem, the enterprise needed real-time visibility into its hybrid and microservices environments to guarantee system reliability and compliance. Existing monitoring tools required extensive configuration, delaying incident resolution and reducing operational agility.
Key Challenges:
- Limited observability across microservices and APIs.
- Manual correlation of incidents causing delayed root cause analysis.
- Lack of automation for performance diagnostics.
- Customer-impacting downtime during high transaction periods.
To maintain trust and operational continuity, the organization required a zero-configuration observability platform that could provide immediate insights and automatic detection of performance anomalies.
Solution
In collaboration with Nexright, the enterprise implemented IBM Instana Observability to gain complete visibility into its complex application environment.
Instana’s AI-driven capabilities provided automatic discovery, dependency mapping, and distributed tracing across every service, application, and user transaction — allowing IT teams to identify and resolve issues in real time before they impacted customers.
Solution Highlights:
- Automated Observability: No manual setup required — the system discovered all services automatically.
- AI-Driven Root Cause Detection: Instant correlation of performance anomalies to reduce mean time to resolution (MTTR).
- Full Transaction Visibility: End-to-end tracing of every call and microservice dependency.
- Real-Time Alerting: Immediate notifications to preempt incidents before they affected operations.
Solution components
- IBM Instana Observability
- IBM Cloud Pak® for AIOps (Optional Integration)
Zero Configuration Deployment
Enabled plug-and-play observability with minimal setup, reducing deployment time and manual overhead.
Full-Stack Insight
Delivered visibility into infrastructure, applications, APIs, and user experience in real time.
Predictive Intelligence
Leveraged AI to forecast potential performance degradation and recommend corrective actions automatically.
Result
- High availability: Achieved near-zero downtime across financial applications.
- Faster resolutions: Reduced incident response time by up to 80%.
- Enhanced agility: Accelerated rollout of new digital services and products.
- Improved customer experience: Enabled real-time decision systems with uninterrupted uptime.
Instana gives us end-to-end visibility across all our systems with zero configuration. It’s like having a live map of everything that’s happening — helping us deliver faster, more reliable financial services.
— Head of Application Performance & Reliability