Accelerating Operational Efficiency with IBM Cloud Pak for Business Automation
A leading global energy and infrastructure enterprise needed to modernize its fragmented operational processes and scale automation across multiple business units. Manual workflows, siloed document repositories, and inconsistent decision-making rules were slowing productivity and increasing operational risk.
By partnering with Nexright and implementing IBM Cloud Pak for Business Automation (CP4BA), the organization unified its automation capabilities under a single, scalable platform. The solution enhanced workforce productivity, improved processing speeds, strengthened governance, and enabled AI-driven automation at scale.
Business challenge
The organization was undergoing rapid expansion across new geographies and business lines. However, its operations relied heavily on manual processes, paper-based workflows, and disconnected systems. This created significant bottlenecks across finance, HR, procurement, compliance, and customer service functions.
Key Challenges:
- High volume of repetitive manual work, resulting in operational delays and employee fatigue.
- Disconnected business applications without a unified automation layer.
- Lack of visibility into process performance and workflow bottlenecks.
- Inconsistent decision-making, especially in approval-heavy processes.
- Compliance and audit risks due to unmanaged document flows and data inconsistencies.
The leadership team sought a scalable, AI-enabled automation strategy that would allow them to redesign workflows, accelerate decision-making, and gain better control of enterprise operations.
Solution
Working with Nexright, the organization deployed IBM Cloud Pak for Business Automation, enabling end-to-end automation across thousands of operational tasks and workflows. CP4BA provided a unified platform for workflow automation, document processing, business decisions, content management, and operational insights.
Solution Highlights:
- End-to-End Workflow Automation
Automated high-volume, repetitive processes across procurement, HR, finance, and customer operations, improving cycle time and productivity. - AI-Powered Document Processing
Leveraged built-in AI to classify, extract, and validate data from millions of documents—reducing manual touchpoints and errors. - Business Rules Automation
Centralized complex decision logic into reusable digital rules, ensuring consistent compliance and faster approvals. - Unified Content Management
Migrated siloed documents into a secure, centralized repository with advanced metadata tagging and compliance controls. - Operational Visibility & Insights
Enabled real-time monitoring and analytics using dashboards to identify process bottlenecks and optimize workforce allocation.
Solution components
- IBM Cloud Pak for Business Automation
- IBM Automation Document Processing
- IBM Business Automation Workflow
Intelligent Workflow Automation
Digitized and automated complex workflows across departments, enabling faster turnaround times and reducing operational friction.
AI-Driven Document Processing
Transformed unstructured documents into actionable data using machine learning, improving accuracy and reducing manual labor.
Centralized Decision Automation
Deployed a scalable rule engine to automate business decisions related to compliance, approvals, procurement validations, and customer services.
Result
- 40% reduction in process cycle times across core business workflows.
- Over 65% reduction in manual document handling due to AI-driven extraction and classification.
- Improved compliance and audit readiness with centralized content and standardized workflows.
- Higher employee productivity as teams shifted from repetitive tasks to high-value work.
- Faster decision-making through automated rule execution and workflow routing.
- Scalable automation foundation, enabling rapid rollout of new automated processes across business units.
Cloud Pak for Business Automation helped us unify and streamline our operations with AI-driven workflows and decision automation. Partnering with Nexright accelerated our automation journey and enabled measurable improvements across departments.
— Director of Digital Transformation, Leading Global Energy Enterprise