Transform Customer Engagement with Watsonx Assistant
Elevate customer interactions with AI-powered virtual assistants for seamless support.
Overview of the Product
Watsonx Assistant is an AI-powered virtual assistant designed to revolutionize customer support. Offering seamless, intelligent customer care, Watsonx Assistant leverages IBM’s advanced conversational AI technology to deliver real-time solutions, increase operational efficiency, and enhance customer satisfaction. With its no-code interface, businesses can quickly deploy and scale, ensuring consistent, personalized experiences across all channels.
Why Choose Watsonx Assistant?
Automates up to 95% of customer queries with remarkable accuracy, reducing the load on human agents.
24/7 self-service support across various channels, handling large volumes without compromising on quality.
Businesses see up to 370% ROI, with payback periods of under 6 months.
Integrates effortlessly into existing business systems, reducing complexity and accelerating value delivery.
AI-powered automation reduces costs and increases efficiency across IT operations.
Enables rapid deployment with an intuitive, user-friendly interface for business users.
What the Numbers say?
According to a Forrester study, businesses see a significant ROI, with a payback period of under 6 months.
Bradesco achieved 95% accuracy in automated customer service, processing 283,000 questions monthly.
Watsonx Assistant provides around-the-clock self-service, ensuring uninterrupted support for customers globally.
What the Numbers Say?
01
Lightning-fast data access, 8 times speedier, while slashing costs across cloud and on-premises data sources.
02
Free up data engineers for high-value tasks with 25-65% fewer ETL requests.
03
Say goodbye to $27 million in manual cataloging costs, just as IBM Global Chief Data Office did.
Features
Detects intent, entities, and relevance, ensuring tailored and accurate responses.
Provides seamless support across multiple languages, broadening your customer base.
Enhances user experience with image, video, and interactive tutorials for task completion.
Easily integrates with existing business systems, supporting complex workflows and processes.
Empower your team with unified analytics tools to optimize performance and drive customer outcomes.
Robust security features to ensure data protection and compliance with industry standards.
Key Facts
IBM Watson Assistant is designed for businesses of all sizes, from startups to large enterprises.
Offers low-code/no-code tools for rapid deployment and customization without the need for IT resources.
Powers intelligent virtual agents for diverse industries, including banking, healthcare, retail, and government.
What The Users Say
IBM Watson Assistant has been recognized as a leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Clients like Bradesco, a leading global bank, have automated 95% of their customer service queries, showcasing the platform’s effectiveness and scalability.
One of the leading Venture Partners, a consultancy firm in London responds successfully to website visitors™ queries and generates leads when it engages IBM Business Partner,, to leverage IBM Cloud and IBM watsonx Assistant to create Ai, a virtual assistant. The company, founded in 2022, provides thought leadership and insights in digital transformation, fintech, AI and wealth management. It was looking for an enterprise-grade digital assistant that would respond to website visitors™ questions like a human help desk agent, not a typical rules-based chatbot with embedded security, privacy and scalability features.
Elevating Customer Interaction: One of the leading Venture Partners Chooses IBM Cloud and Watson Assistant for Human-Like Virtual Assistance
Faced with a surge in customer numbers and support requests, the premier insurer recognized that its conventional approach to customer interaction was impeding teams from delivering an optimal service experience. Seeking a transformative solution, the company turned to consulting and technology experts. In a remarkably short span of one month, these experts translated the company’s requirements into a functional resolution: Leon, a virtual assistant powered by action.bot, itself based on IBM Watson Assistant. Leveraging IBM’s deep learning, machine learning, and natural language processing (NLP) models trained on data from the insurer’s contact center, Leon adeptly comprehends customer queries and provides relevant, valuable responses. Accessible 24/7 on the company’s website, the chatbot autonomously addresses over 120 common customer support scenarios and frequently asked questions.
Transforming Customer Service: AI-Powered Virtual Assistant, Leon, Enhances Support for a Leading Insurance Company in Poland
Czech-based startup, and an IBM Business Partner, established in 2019 with a vision to help companies improve their customer experience and efficiency by implementing AI assistants that are available 24×7 to answer a wide range of questions promptly and accurately. In collaboration with the IBM Client Engineering and Technical Sales teams from the Czech Republic, AddAI built an AI assistant for a customer in the banking sector that they then piloted. The assistant utilized the retrieval-augmented generation (RAG) methodology, coupled with watsonx.ai, to deliver relevant and precise responses in the Czech language for frequently asked questions (FAQs) on topics ranging from account access to payments, pricing and account services. Through intensive optimization efforts, the implementation team ensured that the answers generated by large language models (LLMs) met a high standard of accuracy and language fluency. To optimize end-user experience, the team integrated watsonx.ai with watsonx Assistant, and was able to deliver instant replies on a user-friendly front end.
Revolutionizing Customer Engagement: AddAI’s AI Assistant Transforms Banking FAQs
Resources
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