Why Trustworthy AI Is the Key to Unlocking Technology's True Potential

Watson Speech transcriptionfor agent assistance

With 95% transcription accuracy, a Leading financial services company reduces response times by ~95%.

Business Problem

Previously, when branch employees at Leading financial services company had questions regarding products or services, they called a central office, but there was often a long wait for answers, which also left customers waiting.


Leading financial services company’s virtual agent solution (“BIA”) assists employees and customers by searching for answers to complex queries regarding bank products and services. Used by 60,000 employees, BIA has increased customer satisfaction by over 85% by reducing the time needed to answer customer questions.