Service Automation with Salesforce ServiceNow Integration

Nexright’s easy-to-manage integration solution allows in bi-directional sync between ServiceNow and Salesforce. The point-and-click interfaces allows mapping of source and target object fields easily and schedule of both real-time and batch integration processes. And since it’s built on the best Cloud connectivity technology, it assures that integration will enable best practices by default.
Service automation are essentially pre-built solution accelerators to establish the right foundation necessary for rapid deployment of SalesForce and ServiceNow integration.

Business Benefit

• Complete visibility for Sales team (customer enquiry pushed from ServiceNow to SaleForce). Single customer view, customer-need prioritization & SLA fulfilment.
• Increased effectiveness of sales and support teams and business through consistency of data.
• Sales can create new opportunities from ServiceNow support ticket to allow up-sale or cross-sale opportunity.
• View reports in Salesforce that analyze your ServiceNow ticket data based on different Salesforce criteria.
• Track trends based on different criteria across all points of interactions your Sales and Support teams have with customers
• No capital outlay: Subscription based costing model with included support.

 

Technical Features

• Pre-built, ready to go integration solution for ServiceNow with Salesforce.
• Visual data mapping, No coding required. Wizard based interface.
• Drag and drop field mapping interface
• Schedule real time and batch integration processes
• Optional integration option with additional systems
• No infrastructure requirement
• Operational intelligence and Monitoring

 

Contact us today (sales@nexright.com) to organize a demo.