Most companies are suffering from deciding where to start to automate their processes. To overcome this challenge, IBM Process Mining provides automated process discovery from real work done by employees.
With IBM Process Mining, you can discover how your processes actually work (as-is), and analyze their KPIs. IBM Process Mining transforms event logs into visual process flows automatically, identifies bottlenecks and pinpoint where process improvement and automation should be applied.
IBM Process Mining transforms event logs collected from enterprise applications (SAP, Salesforce, IBM BAW, etc.) into process flows automatically.
Discover, monitor, and analyze users’ actions on their computers to understand what tasks can be automated using RPA.
Detect business rules and logic. Uncover the hidden decision rules with automated rule mining.
IBM Process Mining’s simple and user-friendly GUI minimizes the time and effort spent on process analyzes. Visualized dashboards and process flows help you see the patterns easily.
Use different views such as frequency, duration, cost, compliance, and conformance to conduct a deep analysis of the processes.
See the relations between employees, departments, and roles. Identify the key resources for your business.
Gain process transparency
Create unprecedented levels of transparency into the way your processes are being executed. Limit your reliance on human bias with data-driven, fact-based process intelligence.
Reveal inefficiencies
Identify customer pain points, eliminate gaps or deviations in processes, and avoid excess spend to streamline your processes and boost the customer experience.
Trigger actions
Maintain process health, prevent issues, and easily course-correct to reach goals.Use process insights to trigger corrective actions when specific business logic is met like KPI alerting users, overdue invoices activating payments, and more.
Manage compliance
Monitor process execution, detect violations or bottlenecks, analyze the root causes and conduct fact-based compliance checks more efficiently to increase standardization.
Boost productivity
Eliminate repetitive work, remove unnecessary steps, and create automations where it makes most sense to reduce cycle times and boost employee satisfaction.
Accelerate digital transformation
Gain operational transparency, anticipate disruptions, and identify where processes need to be enhanced to improve decision-making and support the various stages of transformation.
Manufacturing and distribution
The process of getting products to market has never been more closely scrutinized than it is today. The health and productivity of people across the globe has hinged on the speed of manufacturing and distributing vaccines and related health equipment. Our offering can remove bottlenecks between the many distributed players, with critical outcomes for all.
Sales
Our offering can examine sales cycles for deviations and other inefficiencies. This can help companies better allocate resources and make process enhancements that shore up metrics such as days to close — a boon for B2B companies whose cycles can range from three to nine months, introducing opportunities for competitors to increase market share.
Finance
Our offering can help finance departments make business processes like auditing more efficient by identifying deviations, such as maverick buying, which is the practice of purchasing goods and services outside an established procurement process.
E-commerce
Our offering can help organizations better understand how a given customer process works in order to increase sales and improve the customer experience. For example, an e-commerce company can produce models that quickly surface key metrics, such as relationship between web pages, critical paths to purchase, order-to-cash and time to issue resolution (on the support side).
Healthcare
Our offering can improve the efficiency of patient encounters and the efficiency and cost associated with interdepartmental workflows within a healthcare setting. The impact extends to the patient/user — shorter encounters and wait times are typically beneficial for both patients and healthcare providers. It also helps the organization with things like high-cost imaging workflows, for example.