Improve Customer Experience with Nexright Service Automation. Service Automation allows integration of Service management or ticketing system with CRM.
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- Complete visibility for Sales team (customer enquiry pushed from ServiceNow to SaleForce). Single customer view, customer-need prioritization & SLA fulfilment.
- Increased effectiveness of sales and support teams and business through consistency of data.
- Sales can create new opportunities from ServiceNow support ticket to allow up-sale or cross-sale opportunity.
- View reports in Salesforce that analyze your ServiceNow ticket data based on different Salesforce criteria.
- Track trends based on different criteria across all points of interactions your Sales and Support teams have with customers
- No capital outlay: Subscription based costing model with included support.
- Pre-built, ready to go integration solution for ServiceNow with Salesforce.
- Visual data mapping, No coding required. Wizard based interface.
- Drag and drop field mapping interface
- Schedule real time and batch integration processes
- Optional integration option with additional systems
- No infrastructure requirement
- Operational intelligence and Monitoring