Improve Customer Experience with Nexright Service Automation. Service Automation allows integration of Service management or ticketing system with CRM.

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Business Benefit

  • Complete visibility for Sales team (customer enquiry pushed from ServiceNow to SaleForce). Single customer view, customer-need prioritization & SLA fulfilment.
  • Increased effectiveness of sales and support teams and business through consistency of data.
  • Sales can create new opportunities from ServiceNow support ticket to allow up-sale or cross-sale opportunity.
  • View reports in Salesforce that analyze your ServiceNow ticket data based on different Salesforce criteria.
  • Track trends based on different criteria across all points of interactions your Sales and Support teams have with customers
  • No capital outlay: Subscription based costing model with included support.

Technical Features

  • Pre-built, ready to go integration solution for ServiceNow with Salesforce.
  • Visual data mapping, No coding required. Wizard based interface.
  • Drag and drop field mapping interface
  • Schedule real time and batch integration processes
  • Optional integration option with additional systems
  • No infrastructure requirement
  • Operational intelligence and Monitoring