Nexright Cloud Brokerage Solutions – ServiceNow SalesForce Integration
Nexright’s ServiceNow and SalesForce integration helps your organization in integrating SalesForce with
ServiceNow’s flexible incident and request management applications in order to improve service levels while minimizing the customer churn rate.
The Nexright pre-built solution bundle allows you to synchronize and schedule imports & exports with an intuitive mapping interface for all of your integration needs between ServiceNow and Salesforce. Our solution stack has been built upon Mulesoft platform and leveraging Salesforce and ServiceNow certified connectors, allowing you to get up and running in days.
Business benefits
o Better customer service comes from better relationships with your customers.
o No capital outlay: Subscription based costing model with included support.
o Complete visibility for Sales team (Support tickets pushed from ServiceNow to SaleForce).
o Sales can create new opportunities from ServiceNow support ticket to allow up sale or cross sale opportunity.
o Sync your Sales and Support teams for faster resolutions.
o Increase the effectiveness of your teams and business
o View reports in Salesforce that analyse your ServiceNow ticket data based on different Salesforce criteria.
o Track trends across all points of interactions your Sales and Support teams have with customers.
o Single customer view and better decision management
o Customer need prioritization & SLA fulfilment
o Proactive customer engagement & improved customer satisfaction
o Segmentation, prioritization and campaigns based on customer needs.
o Pull in any CRM data, including custom objects, so your Support team can see a full Salesforce customer profile.
Feature highlights
o The solution is a pre-built, ready to go & cost effective integration solution for ServiceNow with Salesforce.
o Visual data mapping. No coding required! : Wizard-based interface intuitively guides you through the various steps of the cloud integration process.
o Map source and target object fields easily: Drag-and-drop field mapping interface and automated matching. Supports custom object and fields.
o Schedule real-time or batch integration processes: Built-in scheduling options for both batch and real-time SeviceNow integration scenarios
o Optional integration with additional systems: You can integrate ServiceNow with many other systems like SAP, Oracle ERP, Salesforce, Workday, Sharepoint, Jira, Microsoft, and Remedy with prebuilt connectors that are available.
o Supports real time bi-directional real-time sync of ServiceNow Incidents with corresponding Salesforce cases.
o No infrastructure requirement: In totality this integration solutions is Cloud Based (Salesforce-CloudHub-ServiceNow) connecting and syncing.
o Allows additional business process integration and customization.
o Operational intelligence and Monitoring through Management Console
o Supports Single Sign On and Identity Management system integration.
o Optional Dashboard and analytic platform integration.
