Cognitive Engage Platform gives enterprises the rich features needed to build Voice based Digital Assistants and Chatbots.
- Supports a variety of customer engagement channel including Web, Mobile, and Voice including Amazon Alexa.
- Rich visual and text-based chatting interface.
- Designed for high performance and scalability.
- Built-in privacy, security.
- Supports rich Context integration. Open internal API framework and self-service portal for Enterprise data integration.
- Natural Language Understanding. Personalization with understanding customer emotions and personality
- Custom NLP modeling. Uncover insights from unstructured data. E.g. product manual, call center logs, FAQ.