Enhance the productivity of your Field force and Employees with Chatbot & Voice solutions

Take your field service to the next level through a virtual agent and conversational AI. Cognitive Engage’s chatbot and voice-based solutions to reduce IT Support, HR and Helpdesk inquiries.

This self-service option allows your organization to enable self-service for Field force, HR and Sales staff related enquires.

INNOVATE FASTER WITH CONVERSATIONAL AI | IMPROVE EMPLOYEE EXPERIENCE | IMPROVE PRODUCTIVITY & REDUCE COST

ChatBot & Voice Assistant For Better Field Force.

CONNECT

Improve employee relations and reduce cost by up to 40 percent. Investing in AI technology can effectively upskill your employees, streamline how you engage with staff.

SYNCHRONISE

Integrate and synchronize HR, CRM, ERP and Field force applications

AUTOMATE

Enable voice-based support

ENRICH

Reduce support cost and drive round the clock support options

Redefining Field Service Management with Artificial Intelligence

A flexible and highly customizable solution has been used across industries for various applications including repair & maintenance, installation, lead management, asset tracking, data collection, and surveys.

Enable Employee & Field staff experience from Reactive to Proactive model

 

DO YOU…

  • Enhance Employee Experience with attendance & leave information?
  • Increase the total number of support tickets closed or jobs completed per day?
  • AI to make smart decisions about aspects such as the travel route for a service professional, the right time to contact a customer?
  • Do you need to enhance Asset management, job scheduling, routing & collaboration?
  • Do you need to integrate with IoT devices for real-time and predictive maintenance?
  • Want to improve increase Operational Efficiency?

If you answered YES to any of the above, Cognitive Engage is the right solution for you!

Cognitive Engage is an Artificial Intelligence enabled Conversational & Virtual agent-based solutions that bridge the gap between humans and technology.

SIMPLE

Provide employees with a fast, simple approach to resolve support related questions and problems. E.g. guide a user through the process to reset a password.

QUICK

Integrations can be created in just a few steps thanks to pre-built connectivity to SalesForce and other leading SaaS applications as well as the ability to connect outside of the box to enterprise applications. Create intelligent automation flows with complex events and actions that do your work for you.

FLEXIBLE

Knowledge-based advice based on deep insights from unstructured data.E.g. product manual, knowledge base, call center logs, FAQ.

DISCOVER THE TECHNOLOGY FOUNDATION THAT ENABLES COGNITIVE ENGAGE

Google Voice Integration

  • Google Home Integration.
  • Embedded Google Voice in your existing mobile app.
  • Create a voice-a voice-based solutions and automation.

Amazon Alexa Integration

  • Amazon Alexa Integration.
  • Integrate Alexa into your existing IOT device
  • Create voice-a voice-based solutions and automate.

IBM Watson Integration

  • Accelerated development of new systems of engagement including Chatbot & Voice.
  • Personalise customer support experience with Cognitive Insights.
  • Enrich SalesForce with Watson AI capabilities.

REGISTER FOR A DEMO TO SEE FOR YOURSELF HOW COGNITIVE ENGAGE CAN IMPROVE YOUR FIELD FORCE & EMPLOYEE EXPERIENCE

INTEGRATE AI & COGNITIVE WITH YOUR EXISTING APPLICATIONS

Customers can take advantage of some of the below IBM Watson services, including:

TONE ANALYZER

Leverages cognitive linguistic analysis to identify emotional, social and language tones in written text.

NATURAL LANGUAGE CLASSIFIER

Applies cognitive computing techniques to understand the language of short texts and make predictions about how to handle them.

LANGUAGE TRANSLATOR

Identifies and translates languages in multiple domains, including conversations, news and patents.

DISCOVERY

Help find the most relevant information from documents and data by using a combination of search and machine learning algorithms.

PERSONALITY INSIGHT

Derives insights from transactional and social media data to identify psychological traits which determine behavioural traits and intent.

Serving your every need, and for every Industry