A different navigational experience: Instead of finding information via a search tab or drop-down menu, chatbots may open the door for conversation-based interfaces. And, companies can use the resulting feedback to optimize websites more quickly. The effect may be similar to the shift away from “like” buttons to more granular emoji-based reactions. We’re entering the […]
How the CognitiveEngage-ServiceNow integration can revolutionize Customer Service Chatbots have arrived and how. We see them everywhere – for social media, websites and even in business-business conversations. It’s time they made an appearance and impact in internal communications as well! Problems facing the modern HR Every time you see an HR executive grimacing over the […]
Chatbots have arrived and how. We see them everywhere – for social media, websites and even in business-business conversations. It’s time they made an appearance and impact in internal communications as well! So, it’s time to take your customer service a level-up using chatbots like CognitiveEngage and ServiceNow. Problems facing the modern HR Every time […]
The next big thing in data analytics is Speech recognition and secret powers are turning spoken information into actionable intelligence. There is currently a plethora of recordings containing valuable customer and business insights that are simply falling off the table. Just recording isn’t enough anymore if you can’t access and analyze your recordings at scale. […]
Nexright Cognitive Engage is a Customer Experience platform built for Enterprises leveraging IBM’s Watson. It provides rich features needed to build Digital Assistant and Chatbot solutions. Cognitive Engage platform — integrates with Enterprise structured, unstructured and real-time data — rich engagement to choose from including voice, social, web, mobile — rich visual and UX for […]
While chatbot development is in its infancy relative to other digital communications, the majority of consumers who use bots to connect with a business are left with a positive impression. It’s clear that the digital experience is evolving, and brands that want to stay ahead of the curve need to know two things: how best […]
Conversational commerce is a term coined by Uber’s Chris Messina. What is Conversational commerce: conversational commerce largely pertains to utilizing chat, messaging, or other natural language interfaces (i.e. voice) to interact with people, brands, or services and bots that before have had no real place in the bidirectional, asynchronous messaging context. The net result is that […]
Amazon is winning the smart home speaker battle. New data from Strategy Analytics suggest that Amazon’s Alexa smart assistant is beating Google in the home. Strategy Analytics found that Amazon Alexa will be on 68 percent of all smart speakers by the end of the fourth quarter of 2017. This includes Echos built by Amazon and other products […]
IHearYou is a human-centric design approach and a conversation framework that augments human intellect. IHearYou are set of best practices developed by Nexright for conversation design. It is built with Empathy as the foundation. Realizing Empathy answers powerfully that we can and ought to have what we want. It is a humanistic map with […]
For cognitive projects, a majority of the effort is spent on Conversation design. It is usually is a continuous process as it needs to be. Continuous training and Continuous test data validation with End-user trials is key to a successful rollout. So how do you ensure that a small change to your conversation design won’t break everything else? […]