What is Cognitive Engage
Nexright Cognitive Engage is a Customer Experience platform built for Enterprises leveraging IBM’s Watson. It provides rich features needed to build Digital Assistant and Chatbot solutions.
Cognitive Engage platform
— integrates with Enterprise structured, unstructured and real-time data
— rich engagement to choose from including voice, social, web, mobile
— rich visual and UX for a variety of conversational experience development
— leverages meaningful insights in the unstructured text without writing any code.
— custom NLP domain model development
— rich analytics and continuous experience improvement
— built-in security and privacy for information and data protection
It also provides
— Customer support automation with FAQ, Knowledge-based advisory
— Lead generation leveraging product recommendation and promotion