Do you need to give a personality and name for your bot?

Personality is one of the key attributes that can differentiate…

How Promotional Chatbot enables new User Experience for retailers

H&M, an apparel brand, uses chatbot technology to make sales…

What Car should I buy? How Conversational commerce could help

Conversational Commerce: largely pertains to utilising chat,…

Customer Experience Improvement with process Automation

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Pleasing customers and enhancing their interactions with any company…

Data Silos Impact Customer Experience

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Delivering a winning customer experience requires a joined-up…